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Benefits App
For The National Histadrut Employees
The For the national labor federation is an organization focused on proteeting woekers and improving employment conditions. Their consumer collective, the Shaveh Club, offers members substantial discounts across various sectors like tourism, real estate, automotive, fitness, dining, and fashion. Members also receive additional benefits such as health insurance and pensions through Histadrut’s service package. However, the organization’s app poses a challenge as it fails to provide a satisfactory response and hinders the easy access to benefits for eligible employees.
My goal is to reorganize the entire club, expand the consumer club with more benefits/stores and discounts and above all, to make everything accessible.
By researching myself and consuting with shaveh other users,
I learned what causes frustration and disorientation with the app.
I analyzed the search and filtering options, as well as the ordering experience, on similar platforms. I compared each app’s positive and negative features. Additionally, I researched the payment process and credit card top-up options provided by these applications.
Social Worker
Age
Species
Family status
Education
Residence
35
Male
Married + 7
M.S.W in Social Work
‘Kida’
“Sometimes I just want to travel and hang out, shop smart or get reliable and accurate information.
I’m looking for apps that give benefits and discounts that encourage use so that I feel I’m getting what I deserve.”
Dan Marcus is a social worker at HILA and a member of the National Histadrut. He is entitled to benefits from a variety of businesses, insurance discounts and more. The benefits and discounts can be obtained through Histadrut's app and website called SHAVEH but the app does not respond to him and every time he wants a discount/benefit from the system, he encounters difficulties - this causes him to simply stop in the middle of the order/search and not receive the benefit he deserves.
User: Dan
Expectation: to find a vacation at a discount / payable benefit
After thorough research, testing, surveys, interviews, and collaborative examination of the application’s issues and challenges from various perspectives, I have reached a few key conclusions.
Designing a clear interface that is functional, accessible and delightful.
Rearranging categories in a more accessible and clearer way.
Advanced filtering option by location and date quickly and conveniently.
Display an ordered list in the selected category.
Choose a room with sorting options by price, size or location
The room details display with the option to view photos
Displaying the order details before payment with the option of changing and updating
Successfully placed the order Congratulations!
I tested the prototype with several existing and new users. The main points which arose and are currently being analysed for implementation.
